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Telework Information

Temporary authorized work location (TAWL) allows approved employees to work at an alternate location for all or part of their assigned work schedule. A TAWL may be requested by an employee or mandated by management.

See below for help getting connected to HLAN and other hot topics.


Tips to Manage Teleworking

Hot  Topics

Who do I contact for help?

For assistance you can contact the Mission Service Desk by phone or live chat.

Contact by Phone

(509) 376-1234
Monday to Thursday: 5:30 AM to 4:30 PM
Friday: 5:30 AM to 3:30 PM

 


How do I connect to HLAN from home?

Install VMWare Client for Windows   |   Printable Instructions

Install VMWare Client for MacOS  |  Printable Instructions

 


How do I get a remote desktop connection to my workstation?

This only applies to users with workstation computers, not those with thin clients.

Establishing a remote desktop connection  |  Printable Instructions

 


How do I get dual monitors to display when I'm on HLAN?

Before you begin you need to make sure the monitor is connected to your computer, turned on and in extended mode.... View Instructions

 


How do I forward my desk phone to another number?

Forward to a Local Phone Number:
Select the “Fwd All” or “CFwdALL” option on the desk phone,
then, enter the desired seven-digit phone number (XXX-XXXX) to forward too.
The desk phone should display the forwarding phone number.

Forward to a Long Distance Phone Number:
Email or call requests into the Telephone Services Team
Email: ^Telephone Requests
Call: 376-1234, Option 4

You will need to provide the following information:
Employee Name, HID, Desk Phone Number
Transfer Desk Phone # 1-XXX-XXX-XXXX.
 


How do I get a Badge Reader?

A portable badge reader is required to work from your home. Please do not take your Badge Reader from your desk computer.

Badge readers are available by calling the Mission Service Desk at 376-1234 to arrange for pickup.

 

 

 

 

Additional CHPRC Contacts



CHPRC related IT issues

Email: ^IT&S Support

 

Last Updated 05/21/2020 7:03 AM